Due to poor internet connectivity during job submission, key items such as installer selfies, installation photos, signatures, and documents may not upload correctly. Although the job may show as complete (green icons), these files can be missing when the job is opened. To fix this, users should reupload the missing items directly from the Bridge Select app
📱Reuploading Photos, Signatures And Documents
There are three ways to reupload photos And signatures as outlined in the steps below:
⚡️Option 1: Reuploading Photos via the Cloud Icon
Open the Bridge Select app, select the relevant job, and navigate to the Customer & Details page. If any photos, signatures, or documents have not uploaded successfully, a red error indicator will be displayed.
Once you click the cloud icon, all photos will be displayed. Select the photos that failed to upload, then click the Upload Failed Photos button.
A warning message will appear, indicating that the selected photos were not previously uploaded to the server.
Click OK to proceed with the upload. The selected photos will then be successfully uploaded.
⚡️Option 2: Reuploading Photos via the Browse icon
Select the relevant job and navigate to the Customer & Details page. From there, you can click on the photos.
Once you click on a photo, a browse icon will appear in the top-right corner.
All photos will be displayed in this section. Select the desired photo and click the 'Re-upload' button.
⚡️Option 3: Reuploading Photos Using the Download Option
Select the relevant job and navigate to the Customer & Details page. In the Photos section, click the download icon located in the top-right corner.
Once you click the download icon, you can select specific photos or choose all. After making your selection, click the Done button. You can then share the selected photos with your retailer, they can upload them via the portal.
For platform support, please contact your Bridge Select representative.
Still need a hand?
If you have any questions, please do not hesitate to reach out to us.
Contact the BridgeSelect Support Team